Here are your
Royal Mail Phonecard details
Using a TONE DIALLING phone, dial the access number - wait for the message - then enter your PIN. When prompted, dial your full destination number including the full national or international code.
UK PHONECARD ACCESS NUMBERS
The London number is: 020 7028 7480.
The freephone number is: 0800 061 3680.
The nationwide local rate number: 0845 613 0434.
Customer services freephone number (the telephone company): 0800 061 3697.
ACCESS NUMBERS USING THE PHONECARD FROM OUTSIDE
You can access the service from more than 20 different countries. Surcharges will apply if used from outside the UK. Please CLICK HERE for the dialling codes and surcharges for all countries.
UK MOBILE PHONE ACCESS (and landline contracts with
inclusive free time)
The (020) London access should be charged as a regular UK call or freetime if your mobile phone or landline contract provides free call time. If you have free time, this will be your cheapest option.
The card is valid for 12 months from the date of your first call which includes accessing the service to check the credit available. The card becomes active by entering the PIN. The 12 months will then begin to countdown.
This card has NO DAILY SERVICE CHARGE.
To make follow on calls without re-entering your PIN - do not hang up, just dial ###.
To redial last number enter *1 (star 1)
To save PIN to the phone you are using enter *5 (star 5) after the PIN (This will save you entering the PIN each time).
To cancel PIN enter *9 (star 9)
We are an online shop selling the phonecards for various telephone companies. We do not provide the telephone service. In the rare event of a problem with the telephone service, you can contact the telephone company customer services on the freephone number above.
CALL RATES AUTOMATED SYSTEM
You can check the rate to any destination, including mobile phones, by using the automated system 24 hours a day. Simply dial the customer services number follow the instructions. You can enter the phone number you wish to call and the automated system will inform you of the call rate to that destination.
TO BUY A NEW PHONECARD
You can order online or call free 0800 45 877 46. From mobiles or phones that do not allow 0800 calls free, call 0151 638 5071. Our phone lines are open from 10am until 10pm. Online purchases can be made 24 hours a day and, subject to the speed of the email system, will usually be processed within a few minutes.